Terms and Conditions

Welcome to our website. In these terms and conditions, “Website” means:  towardalcoholservice.org

In using TOWARD Alcohol Service you are deemed to have read and agreed to the following terms and conditions:

If you do not agree to these Terms and Conditions, you should not use the Website.



Access to the Website is permitted on a temporary basis.  We update the Website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

This Website can be accessed by anyone but because the majority of the Website’s content is alcohol related it is intended for people who are of the legal drinking age and above.

Please note that our Website may not be compatible with all devices or operating systems and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

You also agree that you will not

  • interfere with, or disrupt, the Website or any servers or networks connected to the Website, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature;
  •  inject content or code or otherwise alter or interfere with the way any page of the Website is rendered or displayed in a user’s browser or device; or
  • penetrate or attempt to penetrate the Website security measures.
  • and if you do, you may commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Information is provided on the Website by way of guidance only. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

All alcohol and calorie calculations and pricing information are based on averages and updated as and when material is supplied by government agencies and/or producers and retailers. Information regarding alcohol consumption and the tips and advice offered as part of the Website are supplied by independent nutritionists, in line with government guidelines AND IS IN NO WAY TO BE A REPLACEMENT FOR PROFESSIONAL MEDICAL ADVICE.




The privacy of your personal data is important to us. We collect information from you at various places on the Website, for example when you submit a ‘Contact Form’, sign up for email updates or register with the Website.

The confidentiality of your information is of paramount concern to TOWARD Alcohol Service. We  comply with Data Protection Legislation and Medical Confidentiality Guidelines. Please note that information submitted to TOWARD Alcohol Service over this website is normally unprotected until it reaches us. Users should not send confidential details by email, unless specifically requested by us.

Please see our Privacy Policy for details of how we will process your personal data.

For details about how we use cookies, please see our Cookie Policy.


 1. Privacy and your personal data

TOWARD Alcohol Service is committed to protecting the privacy of our users. This privacy policy (“Privacy Policy“) is intended to inform you how we gather, define, and utilise your Information (as defined below).

It applies to Information collected by us, or provided by you, over our Website or in any other way, such as over the telephone, via TOWARD Alcohol Service on-line forms, or in an email. It is also intended to assist you in making informed decisions when using our Website.  Please take a minute to read and understand the policy.

This Privacy Policy forms part of our Terms and Conditions. All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the “Act“). If you would like to know what information we collect and hold about you, please write to us at the address on TOWARD Alcohol Service website.

TOWARD Alcohol Service is the data controller of your Information for the purposes of the Act.


2. What Information do we collect?

When you visit our Website or use TOWARD on-line forms you may provide us with personal information such as your name, address, email address, age, gender, phone number, and payment card details (“Information“). You may provide us with Information in a number of ways:

  • By supplying us with the Information as listed above, on an individual basis by completing a Contact Us form on our Website, or by signing up to receive news, promotions, information or updates from us.
  • By using any tools available on our Website. To use these tools you may be required to provide your email address, gender and age, although you may choose to supply us with additional information, including information about

We may also collect information about your computer or a device onto which you have downloaded TOWARD Alcohol Tools, including where available your IP address, operating system and browser type and the geographical location of your computer or device, for system administration, and we may report aggregate information to our stakeholders and funders. This is statistical data about browsing actions and patterns and does not identify you as an individual.



3. Cookies

Similar to other commercial websites, our Website uses a technology called “cookies” and web server logs to collect information about how our Website is used. For details about how we use cookies, please see our Cookie Policy.


4) How do we use the Information that you provide to us?

We use your Information in the following ways:

  1. To ensure that content from our Website is presented in the most effective manner for you and your computer or device;
  2. To notify you about changes to our service;

iii. to provide you with the service which you have subscribed to;

  1. for the purpose of offering guidelines, tips and advice as per our service;
  2. to update our records and to generally manage your contact with us (including corresponding with you in relation to any complaint)
  3.  to inform research projects, (and in doing so we may share data with research partners, but will only ever do so in a manner which does not identify you as an individual).


5. Will my personal information be provided to third parties?

In limited circumstances we may pass your Information to other third party organisations:

  1. We may supply your personal information to third parties who help us administer the Website (such as our internet service providers, or companies which process payment). Such third parties must at all times provide the same levels of security for your personal information as we do and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on our specific instructions;
  2. If we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Routinely collected data will also be used for the purpose of research and may be shared with research partners;
  3. We may share your email address with Facebook so that you can receive targeted ads from us when you use Facebook, and so that other users of Facebook who share similar interests to you can also receive targeted ads from us.
  4. We may share your personal data with third party platforms so that they may target ads to you and to others, based on other information that third party may hold about you.


6. Your consent

By using our Website and on-line tools you consent to our collection and use of the Information as described in this Privacy Policy and our Cookie Policy. If we change our privacy policies and procedures, we will post those changes or otherwise notify you to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

You have the right to ask us not to process for marketing purposes Information we collect from you.  You can exercise your right to prevent such processing of your Information by ticking the relevant box(es) on the form(s) we use to collect your Information.  You can also exercise the right at any time by contacting us at info@towardalcoholservice.org


7. How can you access your Information?

You may request access to all your personal information that we collect online and maintain in our database by emailing info@towardalcoholservice.org . Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


8. Where we store your personal data

We will not transfer your personal Information to a country outside the European Economic Area without your prior consent and without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy and our Cookies Policy.


9. Security

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data during transit to our Website. Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorised access.

What is a cookie?

A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) for record-keeping purposes.  For example, a cookie could allow the Website to recognise your browser, while another could store your preferences and other information.

Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie.  Please note, however, that some parts of the Website may not work as intended or may not work at all without cookies.

Our cookies

The table below explains the cookies we use and why:


Cookie  Purpose Link to third party privacy policy 
Google Analytics These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website. For more information regarding Google Analytics and your data privacy please visit: http://www.google.com/analytics/learn/privacy.html
Doubleclick We use Google DoubleClick cookies to inform, optimise and serve ads based on a visitor’s previous visit to our Website and report how ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our Website. For more information regarding Google Doubleclick and your data privacy please visit: http://www.google.com/analytics/learn/privacy.html
Facebook Custom Audiences We use custom audience pixels to record information about the way visitors use our Website. This pixel records information about a user’s browser session, which it sends to Facebook, along with an anonymised version of the Facebook ID and the URL viewed. This allows us to target our Facebook ads to audiences of people who have visited our Website. For more information regarding Facebook Custom Audiences and your data privacy please visit: https://www.facebook.com/ads/website_custom_audiences/

We may introduce further types of cookie from time to time to improve your experience of the Website.  For example, we may use other targeting cookies to record your visit to our Website, the pages you have visited and the links you have followed.  We will use this information to make our Website and any advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

Opting out of cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

To find out more about Drinkaware protects your personal data, please visit our privacy policy.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” ‘Patient’ ‘Associated Professional’ refers to you, the person accessing this website and accepting TOWARD Alcohol Service terms and conditions. “TOWARD Alcohol Service”, “Ourselves”, “We” and “Us”, refers to our service. “Party”, “Parties”, or “Us”, refers to both the Client, Patient, Associated Professional and ourselves, or either the Client, Patient, Associated Professional or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client, Patient, Associated Professional in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s, Patients needs in respect of provision of TOWARD Alcohol Service stated services, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Fees and funding


Flexible and transparent pricing

TOWARD Alcohol Service strives to deliver a service that provide personalised packages. Please contact us for pricing information.

Choosing to self-fund

There are many reasons why people choose to pay to receive treatment and support from TOWARD Alcohol Service. It may be because local NHS providers do not offer the specific treatment necessary, or that there is insufficient capacity and long waiting times. We are able to book appointments at a time to suit you, deliver the right care with the best possible outcomes. You will be assessed to determine the best treatment plan for you.